Privacy Policy

Last Updated: 25 April 2025

1. Introduction

SHIO is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services. By using our Service, you agree to the terms outlined in this Privacy Policy and our Terms of Use.

2. Information We Collect

We collect the following types of data to provide and improve our services:

  • Personal Information: such as your name, email address, phone number, and any other information you provide when using our services.
  • Location Data: To provide location tracking services, we collect real-time GPS data with your consent. This data includes precise geolocation information from your device, which is used to enable real-time tracking features within the app. You can withdraw your consent at any time through your device settings.
  • Device Information: Information about your device, such as model and operating system.
  • Usage Data: Interaction with the app, such as features used and time spent on the service.

Data Linked to You (as required by Apple App Store). In accordance with Apple App Store requirements, the following types of data may be linked to your identity:

  • Location Data
  • Personal Information
  • Device Identifiers
  • Usage Data
  • Purchases

We collect diagnostic data (such as crash reports and performance metrics). This data may be collected through Firebase Crashlytics and other tools integrated in our system. Some of this data may be linked to your device or user account in order to help us identify and fix recurring issues. The collection of diagnostic data helps us deliver a more stable and reliable experience.

3. Third-Party Services:

We use several third-party service partners to help us operate and improve our app. These include:

  • Firebase (Google LLC) – for authentication, real-time database, analytics, and crash reporting.
  • Appsflyer – for marketing attribution and performance analytics.
  • Mixpanel – to analyze in-app user behavior and usage trends.
  • RevenueCat – for managing in-app purchases and subscriptions.

Other integrated technologies

  • Apple Core Location – Used to collect and process precise location data directly on the device, enabling geofencing and real-time tracking features. This is a built-in Apple service, not a third-party provider.

Some third-party services we use such as Appsflyer and Mixpanel may track your activity across different apps and websites in order to measure performance and improve targeting. This tracking may include device identifiers and location data.

4. Cookies and Tracking Technologies

We and our third-party partners may use cookies and similar tracking technologies (such as SDKs, pixels, and device identifiers) to collect and store information when you interact with our services. These technologies help us understand user behavior, deliver relevant content, and improve performance.

If you prefer not to allow tracking technologies, you can disable them through your device settings. However, please note that certain features of the app may not function properly if tracking is disabled.

5. Apple’s ATT/Transparency Disclosure

In accordance with Apple’s App Tracking Transparency (ATT) framework, users are asked for permission before any tracking technologies are activated. You can manage your consent preferences at any time through your iOS device settings.

6. Legal Basis for Processing Data

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for location tracking and data collection.
  • Contractual Necessity: When processing is necessary to provide our services to you.
  • Legal Obligation: When we are required by law to process or retain certain data.
  • Legitimate Interests: When processing is necessary for security, fraud prevention, and improving our services, provided that your rights do not override these interests.

7. How We Use Your Information

We use your data to:

  • Provide, maintain, and improve our services.
  • Ensure the security and functionality of our app.
  • Send important updates and notifications.
  • Comply with legal obligations.
  • Improve accuracy and reliability of location tracking services.

8. Sharing of Information

We do not sell or rent your data. However, we may share it with:

  • Service Providers: Third parties who help us operate our service (e.g., cloud hosting providers, mapping services, and geolocation technology providers).
  • Legal Authorities: If required by law or to protect rights and safety.
  • With Your Consent: When explicitly approved by you.

9. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. This includes encryption and secure data storage to protect location data. However, no system is 100% secure.

10. Emergency Use Disclaimer

SHIO is not an emergency response service and is not intended to replace professional emergency services (e.g., police, ambulance). The service is designed to help you stay connected with your family and friends by sharing your location. In case of an emergency, you should immediately contact your local emergency services using the appropriate emergency number for your country. SHIO does not guarantee immediate assistance or response in emergency situations and does not directly alert emergency services.

11. Your Rights

Under the GDPR, you have the following rights:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request data deletion under certain conditions.
  • Object to data processing.

If you wish to exercise any of these rights, please contact us at info@shio.se

12. Children’s Privacy

Our services are not intended for children under the age of 16 without parental consent. We do not knowingly collect personal data from children without such consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible.

Parents or guardians who believe that their child has provided us with personal data without their consent may contact us at info@shio.se to request deletion..

13. Data Retention

We keep your data only as long as necessary to fulfill the purposes outlined in this policy, unless required by law to retain it longer. Location data is stored only as long as needed to provide location-based services and is deleted after a set period unless otherwise required.

14. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from SHIO, nor for the information or content contained therein. Please remember that when you use a link to go from SHIO to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our platform, are subject to that third party’s own rules and policies. We encourage you to review their privacy policies before proceeding.

15. Changes to this Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the app or email.

16. International Users

Our services are operated from Sweden and are subject to Swedish and EU data protection laws. If you access the app from outside the EU/EEA, please note that your data will be processed in accordance with this Privacy Policy and applicable EU regulations.

17. Contact Us

By using the service, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about this Privacy Policy, please contact us at: info@shio.se

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